Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at maryann@schummergawartstudio.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at maryann@schummergawartstudio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maryann@schummergawartstudio.com.
DAMAGED IN TRANSIT
If you receive an artwork from Schummer Gaw Art Studio that has been damaged in transit, please contact the studio within 48 hours of receipt via the “contact” page on the website schummergawartstudio.com. To receive a replacement or refund for art that is damaged in transit, photos of the damage need to be provided including photos of the packaging, and photos of the damage to the art. The Schummer Gaw Art Studio team will assist in filing a damage claim to the carrier if photos are taken and provided. Our team will work with you to replace the artwork or provide a refund.
RETURNS
Please notify the art studio within 7 days of receipt of the artwork via the “contact” page on the website schummergawartstudio.com to return the artwork for a full refund less shipping costs. A full refund requires the artwork be shipped back to the studio within 7 days of notification of intent to return the artwork. If the original packaging is no longer available to ship the artwork back a professional packing company must be used at the expensive of the buyer.
To receive full credit less the shipping costs, the artwork must be returned in the same condition in which it was received. A refund will be issued within three days of receipt of the artwork.